Careers | Spinelli Kilcollin

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Careers

Retail Sales & Operations Assistant

West coast based fine jewelry company, Spinelli Kilcollin, seeks experienced full time Retail Sales and Operations Assistant based in NYC to join our quickly growing team. Excellent customer service, attention to detail, and luxury sales experience are essential for this role. Experience in Fashion or fine jewelry sales is a plus. The correct fit for this position will work in accordance with local COVID 19 guidelines.


Your Opportunity:

The Retail Sales and Operations Assistant will report to the Retail Sales Director as part of our growing team. As we continue to scale our direct to consumer sales both through in person sales appointments and e-commerce, this role’s main objective is to assist the Regional Retail Sales Team in their sales and operations process. For the Retail Sales and Operations Assistant it will be paramount that they offer all clients the exemplary service that has come to define Spinelli Kilcollin in the fine jewelry industry. This role is accountable for the client support, assisting the Retail Sales team, and deal processing for purchases within the retail department. In addition, the ideal candidate will collaborate with other company departments to ensure the smooth transition from purchase to shipment for every order generated.
This position is based in NYC, assisting in in-person client appointments at our NYC showroom, with willingness to travel.

Responsibilities:

  • Offer customer support in collaboration with the Retail Sales Associate for all in person appointments.
  • Process orders and log data in appropriate channels (HubSpot, shopify, google sheets)
  • Collaborate with the Operations manager to ensure proper stock of packaging and supplies is maintained at the NYC showroom.
  • Collaborate with the Retail Sales Director and rest of the NYC team for monthly inventory checks
  • Check in all in person appointments and answer any phone calls at the showroom. This may include scheduling future appointments.
  • Open packages being received to the showroom, and shipping out client packages when applicable. This may include shipping and receiving stock between the NYC and LA showrooms.
  • Collaborating with the Physical Venues Manager for any deliveries or maintenance appointments at the NYC showroom.
  • Assist in maintaining the showroom to visual standards of Spinelli Kilcollin.
  • Assisting with the repair process of clients own merchandise.

Who you are:

  • Willing to travel domestically and internationally as needed for appointments and pop up events.
  • Ability to work nights and weekends as needed to support retail events and demand.
  • Ability to thrive in a goal driven, fast paced environment with a sense of urgency.
  • Exhibit a strong work ethic, high energy level, and team oriented.

Qualifications:

  • Proficient in Shopify, Sales Tools, Google Suite, Excel, and Microsoft Word.
  • At least one year in retail sales or assistant sales role
  • Excellent Communication Skills (written and verbal)
  • Collaborative team player
  • Jewelry Industry experience a plus

Salary:

Commensurate with experience, impeccable references required

To Apply:

Please submit your resume and a cover letter including two people in history that have inspired you and why to dear@spinellikilcollin.com

Inventory Coordinator

West coast based fine jewelry company seeks experienced Inventory Coordinator to register and track all incoming and outgoing items for our quickly growing retail and wholesale operations. Excellent organization, attention to detail, and time management skills are essential for this role. Experience with ERP programs is strongly preferred.


Job Description:

The role of the inventory coordinator is to ensure completeness and accuracy of inventory levels for the company's worldwide inventory and ensure the staff is supported with accurate inventory counts on a daily basis.

  • Manages inventory tracking system to record deliveries, shipments and stock levels.
  • Monitor inventory controls and procedures to mitigate risk of financial and classification misstatement.
  • Map all inventory into our ERP and maintain its correctness on a daily basis. Work closely with the production, sales, and shipping teams to ensure the timely and accurate movement of pieces within the company.
  • Prepare a monthly retail closing package to be used to support monthly financial closing.
  • Coordinate quarterly inventory physicals to determine the completeness, existence and accuracy of inventory counts and manage cycle count accuracy and report on any variances to necessary team members.
  • Prepare periodic inventory reports, determine reasons for discrepancies and alert related department heads and management regarding root causes of inventory misclassifications.

Qualifications:

  • Three years in jewelry inventory or similar experience.
  • Excellent Communication Skills (written and verbal)
  • Strong information systems and Excel skills required
  • Prior experience working with an Inventory Management/ERP system
  • Strong knowledge of Inventory Management best practices
  • Jewelry Industry experience a plus
  • Shopify & Hubspot experience a plus

How to apply:

Please submit a resume and cover letter to careers@spinellikilcollin.com. In your cover letter please give us an example of a challenge you have had in your past inventory related experiences and how you solved it.

Salary comm. with experience; impeccable references required.

Social Media Manager

West coast based fine jewelry company, Spinelli Kilcollin, seeks experienced Social Media Manager to manage our existing social channels as well as develop and sustain future channels as the social media landscape evolves . Excellent organization, attention to detail, time management, creativity, and an aptitude for data analysis are essential for this role.

Duties will include:

  • Develop and deploy all Spinelli Kilcollin social media content in concert with company marketing schedule and internally generated social media calendar. Including Instagram, Facebook, Pinterest, TikTok.
  • Manage all company social media platforms and spearhead development and maintenance of new platforms in line with technology and social trends.
  • Innovate in the social space and grow Spinelli Kilcollin’s presence on key platforms Instagram, Facebook, TikTok, Pinterest, and evolve strategy to progress market relevancy and trends to best scale North America as well as international brand reach.
  • Own organic social branding strategy and manage scheduling & analytics tools based off company marketing calendar.
  • Generate organic content that aligns with each social platform and existing brand and marketing strategy.
  • Partner with Marketing Manager, Creative and Web Teams to best strategize and manage brand and product presence on social channels.
  • Manage all conversations with customers on all social channels respective of brand messaging.
  • Implement and manage a company influencer program respective of budgetary and marketing plans.
  • Track & synthesize ongoing trends in organic social to ensure we are best in class (in the luxury, fashion, and fine jewelry spheres, among direct competitors, etc.)
  • Use Google Analytics to track sales and traffic for social campaigns, using proper tagging.
  • Use social monitoring tool to show monthly reports.
  • Lead projects and scope launches of new social tools or opportunities.

Qualifications:

  • Must be passionate about social media and enthusiastic about the future of the sphere.
  • Proven track record of success in the industry.
  • Excellent verbal and written communication skills.
  • Strong project management skills.
  • Experience with social media scheduling tools, influencer management platforms, and Adobe Creative Suite.
  • Must be able to multi-task and collaborate in a fast paced environment.
  • Experience in digital marketing is preferred but not required.
  • Experience in photo and video editing is preferred but not required.

How to apply:

Please send a cover letter and resume to careers@spinellikilcollin.com.

In your cover letter or e-mail, please tell us some things about yourself: What are some of your favorite creative influences that you draw inspiration from? Can be musicians, architects, natural wonders, artists, designers.

Salary comm. with experience; impeccable references required.


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