Careers | Spinelli Kilcollin

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Careers

Regional Retail Sales Associate

West coast based fine jewelry company, Spinelli Kilcollin, seeks experienced full time Regional Retail Sales Associates in the Southeast, Southwest, Midwest, and Pacific Northwest to join our quickly growing team. Excellent customer service, attention to detail, and luxury sales experience are essential for this role. Fashion or fine jewelry sales experience is strongly preferred. The correct fit for this position will work in accordance with local COVID 19 guidelines.

Your opportunity:

The Retail Sales Associate will report to the Retail Sales Team Manager as part of our growing team. As we continue to scale our direct to consumer sales both through in person sales appointments and e-commerce, this role’s main objective is to act as a brand ambassador through cultivating new leads, impeccable customer support and product knowledge. For the Retail Sales Associate it will be paramount that they offer all clients the exemplary service that has come to define Spinelli Kilcollin in the fine jewelry industry. This role is accountable for the client support, sale management, and deal processing for purchases within the retail department. In addition, the ideal candidate will collaborate with other company departments to ensure the smooth transition from purchase to shipment for every order generated.

This is a remote position, however, travel as well as in person client appointments within your region are to be expected.

Responsibilities:

  • Managing assigned inbound leads through fielding customer questions and processing resulting sales through our purchase processing software.
  • Offer customer support to all assigned inbound leads through email, virtual appointments, in person appointments, web chats, and phone calls.
  • Process orders and log data in appropriate channels (HubSpot, shopify, google sheets)
  • Collaborate with the marketing department and sales manager to ensure customer messaging is effectively shared with clientele and company sales initiatives are executed.
  • Make use of CRM to assure diligent customer outreach and follow up is delivered to each client.
  • Work with the design team to develop custom renders for clients.
  • Work closely with the Sales Team Manager and Inventory Manager to ensure your stock is correct and ready for in person appointments as needed.

Who you are:

  • Willing to travel domestically and internationally as needed for appointments and pop up events.
  • Ability to work nights and weekends as needed to support retail events and demand.
  • Ability to thrive in a goal driven, fast paced environment with a sense of urgency.
  • Exhibit a strong work ethic, high energy level , and team oriented.

Qualifications:

  • Proficient in Shopify, Sales Tools, Google Suite, Excel, and Microsoft Word.
  • Three years in luxury sales (jewelry sales experience a plus).
  • Excellent Communication Skills (written and verbal)
  • Prior experience working with an Inventory Management / CRM systems
  • Strong knowledge of luxury sales best practices
  • Collaborative team player
  • Jewelry Industry experience a plus

Salary:

Commensurate with experience

To Apply:

Please submit your resume and a cover letter including two people in history that have inspired you and why to careers@spinellikilcollin.com


Marketing Associate

West coast based fine jewelry company, Spinelli Kilcollin, seeks experienced Marketing Associate to support our Marketing and Creative teams in a myriad of administrative capacities. Excellent organization, attention to detail, time management, and an aptitude for data analysis are essential for this role.

Your opportunity:

We are looking for a Marketing Associate to help plan and implement our marketing and advertising activities.

For this role, you should understand the full marketing mix and be familiar with ways to analyze market research and customers’ behavior. You should also be able to create spreadsheets and analyze quantitative data to interpret ROI and KPI metrics.

Ultimately, you should help us achieve our business goals through implementing and contributing to the deployment of strong marketing campaigns.

Responsibilities:

  • Manage daily administrative tasks to ensure the Marketing department runs smoothly
  • Act as company liaison for press pulls and stylist requests
  • Develop and manage social media calendar across all social platforms under the supervision of the marketing and creative directors
  • Conduct market research to identify new marketing opportunities
  • Gather and analyze consumer behavior data (e.g. web traffic and rankings)
  • Contribute to the accurate maintenance of our CRM (HubSpot)
  • Create reports on marketing and sales metrics
  • Assist with organizing physical as well as digital marketing events (pop ups, bambuser)
  • Actively exploring brand development opportunities for non traditional marketing and brand activations with the marketing director
  • Coordinate with the Marketing Director, Creative Director, Web Manager and Design teams to create marketing assets and support assets
  • Keep organized records of marketing metrics and results of past campaigns
  • Monitor competitors’ marketing activities

Requirements:

  • Proven work experience as a Marketing Associate, Marketing Assistant or similar role
  • Knowledge of marketing digital tools and techniques
  • Experience with SEO/SEM campaigns
  • Solid computer skills, including MS Excel, web analytics and Google Adwords
  • Excellent communication and presentation skills
  • Strong analytical skills with a goal-oriented attitude
  • Past experience working closely with sales tools (HubSpot) strongly preferred
  • Established understanding of e-commerce and Shopify strongly preferred
  • BSc degree in Marketing or relevant field

Salary:

Commensurate with experience

To Apply:

Please submit your resume and a cover letter including two people in history that have inspired you and why to careers@spinellikilcollin.com. We can’t wait to hear from you!

Inventory Coordinator

West coast based fine jewelry company seeks experienced Inventory Coordinator to register and track all incoming and outgoing items for our quickly growing retail and wholesale operations. Excellent organization, attention to detail, and time management skills are essential for this role. Experience with ERP programs is strongly preferred.

The role of the inventory coordinator is to ensure completeness and accuracy of inventory levels for the company's worldwide inventory and ensure the staff is supported with accurate inventory counts on a daily basis.

Responsibilities:

  • Coordinate inventory physicals to determine the completeness, existence and accuracy of inventory counts
  • Manages inventory tracking system to record deliveries, shipments and stock levels
  • Map all inventory into our ERP and maintain its correctness on a daily basis
  • Work closely with the production, sales, and shipping teams to ensure the timely and accurate movement of pieces within the company
  • Prepare a monthly retail closing package to be used to support monthly financial closing
  • Quality Control all inventory pieces coming into and shipping out of inventory
  • Conduct weekly inventory audit and produce reports outlining any discrepancies
  • Monitor inventory controls and procedures to mitigate risk of financial and classification misstatement
  • Manage cycle count accuracy and report on any variances to necessary team members

Requirements:

  • Previous inventory experience required
  • Strong information systems and Excel skills required
  • Knowledge of Inventory Management best practices required
  • Excellent Communication Skills (written and verbal)
  • Prior experience working with an Inventory Management/ERP system is a plus
  • Experience with Jewelry and/or luxury goods is a plus

Salary:

Commensurate with experience

To Apply:

Please submit your resume and a cover letter including two people in history that have inspired you and why to careers@spinellikilcollin.com

Retail Shipping Coordinator

West coast based fine jewelry company seeks Retail Shipping Coordinator to spearhead our e-commerce and retail order logistics for our rapidly growing operation. We are looking to hire a highly organized and efficient shipping coordinator to coordinate the shipping and receiving components of our retail operation. Strong interpersonal skills are essential! The successful candidate will handle initial shipping, any incoming returns, or exchanges in close collaboration with the retail sales team. Impeccable organization, communication, and time management skills are essential for this role. Experience working with preferred couriers and e-commerce platforms strongly preferred.

The correct fit for this position will work in accordance with COVID 19 guidelines with a small team from our office.

About you:

  • Strong interpersonal skills
  • Aptitude for working in a fast paced environment
  • Detail oriented
  • Master of organization
  • Excellent handwriting
  • Ability to prioritize multiple initiatives into an organized sequence of doing 1 thing at a time.
  • Looking to grow with our quickly expanding business.

Responsibilities will include:

  • Preparing all necessary courrier documents
  • Packing and gift wrapping fine jewelry shipments
  • Generating return shipping labels
  • Receiving all returns to company and notifying appropriate parties
  • Receive all repairs and coordinate with production team
  • Work with the marketing team on special projects which require shipping on a case by case basis.

Qualifications:

  • 1+ years’ experience in retail or e-commerce
  • Excellent organizational and time management skills
  • Ability to work well in a fast-paced environment with frequently changing dynamics
  • Capable of working a consistent weekly schedule of Monday - Friday 10 am - 6pm
  • Ability to lift up to 50 lbs.

Covid-19 precautions are in place, including mandatory masks for staff, 6 foot distancing and regular cleaning and disinfecting.


To apply: please submit a resume and cover letter to careers@spinellikilcollin.com

Salary comm. with experience; impeccable references required.

Interested in working with us?
We'd love to hear from you.

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