Frequently Asked Questions

Yes! We base our sizing on your true finger size, using an internal formula that accounts for the number of bands, their thickness, and the connectors between them.

No — we base ring sizing on your true finger size. To find your size, request a complimentary ring sizer through our ring sizing form, or chat with us. If you are between sizes, we recommend sizing up ½ a size. 

No problem — select "Not sure of my size" at checkout and complete your purchase. We'll send you a complimentary ring sizer to confirm your size, and a member of our team will follow to answer any questions.

Yes! Size for your largest finger to wear it spread across multiple fingers.

We'd suggest sizing for the finger you'd like to most wear the ring on. Take a look at your existing jewelry to see which finger gets the most wear — sizing for your largest finger usually gives the most flexibility, since you can wear your piece stacked or spread across multiple fingers.

Yes, by request only — email us at clientcare@spinellikilcollin.com or reach out through our Contact Form to place a custom-size order. Custom sizes follow our standard custom order return policy: the custom size is Final Sale and not eligible for return or exchange, but is eligible for one complimentary sizing adjustment within 14 days of delivery.

You want a slight catch — not too tight, not too loose — whichever feels most comfortable. Sizes are marked on the side of each ring; a "-" means a half size (for example, 5- is 5.5). For more information, visit our Sizing page  or chat with us!

No need to! It's our gift to you — share it with a friend or hold onto it for later. It's a standard ring sizer and works with most brands.

Use a ring that already fits you well as a guide, then use the International Sizing button on any product page or our Sizing Page to convert it. Your local jeweler can also measure you, or you can email us at clientcare@spinellikilcollin.com as well as reach out through our Contact Form for assistance.

We ship all in-stock orders with complimentary 2nd day shipping via UPS or FedEx, after 1–2 business days of processing. Need it sooner? Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form and we'll do our best to accommodate your request.

Every piece is handmade in our Los Angeles studio. Production is currently 4 to 6 weeks. Once your order is ready it ships with complimentary second-day shipping.

All in-stock orders ship complimentary 2nd day within the US. If you need it sooner, choose our overnight option at checkout. Standard and expedited times can vary by season and warehouse closures — email us at clientcare@spinellikilcollin.com or reach out through our Contact Form.

Yes — for security & insurance, a signature is required at delivery. We're happy to coordinate a specific delivery day, or ship to your local UPS or FedEx hold location for pickup. Chat with us to arrange it.

Yes — complimentary international shipping  is included on all orders over $500. See our International FAQs below for shipping times & duties by country.

Our production time is currently 4–6 weeks, as every piece is handmade in our Los Angeles studio. Once your piece is ready, it will ship via complimentary 2nd Day shipping.

Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form — we're happy to help.

We accept all major credit cards, Shop Pay as well as Affirm and Klarna for installment financing at checkout.

Once your order ships, you'll receive your tracking number via email.

Please as soon as possible email us at clientcare@spinellikilcollin.com or reach out through our Contact Form

 — we'll do our best to accommodate a change or cancellation before your order ships. Once your order ships, no changes or cancellations can be made to the order.

Yes! Select the gift wrapping option in your cart. Want to include a handwritten card? Just add your message in the Order Notes field and our team will take care of the rest.

Every Spinelli Kilcollin piece arrives in our signature packaging, ready to gift in one of our unique boxes, along with a pouch & polishing cloth.

Yes! Certain styles are eligible for complimentary engraving. Chat with us to see if your piece is eligible.

Yes. Purchase a gift card here in any amount from $50, or chat with us for a custom amount. Gift cards are redeemed in the currency they were purchased in, online or in store, so a gift card is not transferable between our US stores and our London store.

Select "Not sure of my size" and add gift wrap at checkout. We'll send a ring sizer and a card noting the item purchased, so the recipient can confirm their size.

Check the item/size dropdown: if a size is in stock, it will say "Ready to ship" next to it. If the item is not in stock, it will be listed as Made to Order.

That size will be made to order — please allow 4–6 weeks for production, as each piece is handmade in our Los Angeles studio.

Only select sizes are in stock for each style. If you have questions about availability, please email us at clientcare@spinellikilcollin.com or reach out through our Contact Form before completing your purchase.

Yes. Connect bands of 18k yellow gold, rose gold and sterling silver, add stones, or design a piece from scratch with our team. Start at our Customize page or visit a store.

Store pieces separately to avoid scratching, remove them before swimming or exercise, and keep them away from lotions and perfume. Clean with a soft cloth and warm soapy water, then dry fully. Bring pieces to a store or contact us for professional cleaning or polishing. See our Care page for full instructions.

Handmade refers to jewelry crafted by skilled artisans using traditional jewelry-making techniques and standard tools of the trade. Specialized machinery may be used at certain stages of production, but each piece involves substantial hands-on craftsmanship, assembly, and finishing.

We offer virtual appointments for clients in cities where we do not have stores & showrooms, as well as host monthly pop-ups around the globe. Visit our Stores & Appointments page for locations, hours & upcoming pop-ups & events.We also offer complimentary shipping and returns if you would like to try the piece in the comfort of your home. 

All of our stores welcome both walk-ins and appointments. Shop new collections, discover exclusive styles, or work with our sales team to customize an existing style or design your own.

For Bridal and Engagement pieces, we strongly suggest booking an appointment with our team. For a private SK experience curated to your style, book an appointment on our Stores & Appointments.

We have stores in NYC, LA & London. We offer private appointments & host monthly pop-ups around the globe. Visit our Stores & Appointments page for locations, hours & upcoming pop-ups & events.

Yes, and it's the more sustainable option! Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form to arrange in-store pickup, and a team member will follow up to assist you.

Your order can be returned or exchanged within 14 days of delivery. Refunds are issued to the original payment method once the order is received back at our office and confirmed to be in new & unworn condition. Custom orders are Final Sale and not eligible for return or exchange, though we offer one complimentary sizing adjustment within 14 days of delivery — all resizing requests must be made within that window. 

Items marked Final Sale are not eligible for return, exchange, or resizing.

Pricing on open invoices is valid for 30 days from receipt; unpaid invoices will automatically be voided after 30 days.

Start a return or exchange → email us at clientcare@spinellikilcollin.com or reach out through our Contact Form and our team will assist.

Custom orders are Final Sale and not eligible for return or exchange, though we offer one complimentary sizing adjustment within 14 days of delivery.

Full-priced items purchased October 1st through December 15th are eligible for return or exchange through January 15th. To qualify for return or exchange, items must be new, unworn, and accompanied by their original packaging.

Custom orders are Final Sale (eligible for a complimentary sizing adjustment within 14 days of delivery).

Items marked Final Sale are not eligible for return, exchange, or resizing.

Questions? Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form.

Yes — every Spinelli Kilcollin piece includes a one-year limited warranty from the date of delivery. For full warranty details, visit our our Warranty page.

Your warranty covers any manufacturing defects, like structural issues or problems with how the piece was made. It also includes one free polish or re-plating within your first year.

Normal wear and tear isn’t covered. That includes things like scratches, dents, or tarnishing that happen over time. We also can’t cover damage from accidents, misuse, or repairs made by anyone other than Spinelli Kilcollin. Discoloration from skin chemistry, soaps, lotions, or environmental exposure isn’t considered a defect. Loss, theft, or damage from fire or water are also not covered.

All warranty repairs must be done by Spinelli Kilcollin. If you bought your piece through another retailer, please reach out to them directly to start a repair.

Yes, absolutely. We offer repair, polishing, and re-plating services for a fee once your warranty period has passed. Our team can help you with pricing and next steps.

Reach us through our contact form with your order number, photos of your piece, and a short note. We’ll get back to you with instructions on how to send your jewelry to us for evaluation.

We’re happy to continue caring for your jewelry after the one-year warranty period. Repairs, re-plating, and polishing services remain available through our atelier for a service fee, which varies by piece and material.

This limited warranty is Spinelli Kilcollin’s exclusive manufacturer warranty and replaces any other express or implied warranties. Some jurisdictions do not allow certain limitations or exclusions, so these may not apply to you. For additional clarification, please reach us through our contact form.

Use the International Sizing button on any product page, or visit our Sizing page to find your size. Still need help? Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form.

We always recommend using an existing ring that fits well as your guide — we'll take care of the rest. Visit our Ring Sizing page for downloadable resources, contact our team directly, or consult your local jeweler.

Yes! We offer complimentary international shipping on all orders over $500. Shipments are sent via DHL Express, typically arriving in 3–7 business days. A signature is required for all shipments.

Duties and taxes are calculated and shown at checkout, so there is nothing further to pay on delivery in most countries. If a destination requires additional charges on delivery, checkout will say so. Chat with us for an estimate before you order.

Yes! Please email email us at clientcare@spinellikilcollin.com or reach out through our Contact Form to place your order, and a team member will follow up to assist with your request and plan your visit.